Meter Replacement FAQs

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Project Overview

  • Why is KCP&L upgrading meters?
    • We regularly upgrade our metering infrastructure to ensure consistent, reliable service, in keeping with industry standards. We are in the process of exchanging meters throughout a majority of our service territory. Starting in 2014, the automated meters in most of our Greater Kansas City Metro KCP&L Legacy territory were exchanged as a part of this project and we have now moved into the 2nd phase of this exchange in our neighboring Greater Kansas City Metro GMO service territory.

  • What are the benefits of these new meters?
    • The new meters will enable two-way communications between the meter and KCP&L. This allows for information to be sent to and from the meters and KCP&L, including improved outage notifications to KCP&L. This information can help KCP&L identify and repair potential issues more efficiently. Additionally, in the next few years during a subsequent phase of this project, these new meters will allow our Greater Kansas City Metro GMO customers’ access to daily electricity usage through our online portal, My Account.
  • Is the advanced meter network secure?
    • Yes. The equipment that KCP&L is installing is encrypted; this prevents any outside system access to meter information. KCP&L applies the same rigorous privacy protection to all data collected by the company including usage data collected by the meter system. We treat your personal information and data as confidential in compliance with all regulatory requirements, including those of the Federal Energy Regulatory Commission, the Missouri Public Service Commission and the Kansas Corporation Commission.
  • Will these meters interfere with other wireless devices in my home?
    • The meter’s communication works similarly to the way a wireless router operates and should not interfere with any wireless device in the home.
  • Where can I find more information about this project?
    • You can learn more by calling us at (888) 471-5275.
  • What should I expect the day the meter is installed?
    • Approximately a month prior to installation customers will receive a postcard detailing the meter exchange. On the day of the exchange, our contractor will knock on the door of the premise and alert the customer to the exchange. If no one answers the door, the meter exchange will be completed and a door hanger will be left on the customer’s door, explaining that the installation took place and who to contact for additional information or questions. Since there was a brief service interruption during the installation, customers will need to be sure to reset any digital clocks and appliances. If the meter is inaccessible, a different door hanger will be left asking the customer to call to set up an appointment to exchange the meter.
  • Who is getting these new meters?
  • Who will be installing the meters?
    • A contractor crew under contract with KCP&L will be installing a majority of the meters. They will have official KCP&L identification on them during the installation process to identify themselves to our customers.
  • What is the timeline for this project? When will I get my meter?
    • This project is scheduled to start in November of 2015 and conclude in December of 2016.

      Service Territory

      Deployment Year

      Northland

      2015 & early 2016

      Blue Springs area

      2016

      Lee's Summit area

      2016

      Belton area

      2016


  • What is advanced metering?
    • Advanced metering infrastructure (AMI) is an electrical metering system that records consumption of electric energy in intervals of an hour or less and regularly communicates that information back to the utility.
  • How is the new meter different from the meter that is currently on my home or business?
    • The meter that you currently have is a manual meter, which means it must be manually read by a person on a monthly basis and then that information is reported to KCP&L. The new AMI meters allow for two-way communication between KCP&L and the meter, providing additional information – including improved outage notifications - that can help us identify and repair potential issues more quickly and efficiently.
  • Who owns the meter?
    • KCP&L owns and maintains the meter on your home or business. However, there are other responsibilities around the meter that may be your responsibility. For more information about meter responsibilities, please click here
  • Will I still need to contact KCP&L when I have a power outage?
      • Yes, you will still need to report your outage either online or by phone.
      • When your lights go out, if you have access to the internet, report it online, or call 1-888-LIGHT- KC (544-4852). Our response line is automated, because it’s the fastest way to get your information to our crews.
      • If you need to speak to a customer service representative, call 816-471-5275 or toll-free 888-471-5275.

  • Can I view my usage information?
    • Yes. My Account, our online customer portal, allows you to view your monthly bills, billing history, monthly electricity usage and even submit payment over the Internet. All this can be done with one simple sign-on. These new meters will allow our Greater Kansas City Metro GMO customers access to daily electricity usage through our online portal. 
Energy Efficiency
One way we can ensure reliable and affordable electricity is by encouraging energy efficiency.
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