Customer Safety

Electricity is such a regular part of our lives, it’s easy to forget to be careful around it. Follow these tips to keep you and your family safe, indoors and out.

First, stay away from power lines and meters. Always assume a downed power line is still energized and keep children and pets at least 30 feet away from it and anything it is touching. Report a downed power line online or at 1-888-LIGHT-KC (544-4852).1-888-LIGHT-KC (544-4852). 

Be Safe Outdoors

  • Never touch downed power lines or use anything to try to move them. You risk electric shock or electrocution.
  • Don’t climb utility poles or towers. Stay away from utility equipment, poles and transformers, including the green boxes in some yards. Don’t shoot or throw anything at power lines or poles. 
  • Don’t cut down, trim or climb trees that are near power lines. Even if a wire isn’t touching a tree, your weight after climbing a branch could put you in contact with a line.
  • Ladders and power lines don’t mix. When carrying a ladder, always look up to ensure you don’t make contact with a power line. Be aware of power lines coming into your home before you climb a ladder. If possible use a fiberglass or wooden ladder when working around the house.  
  • Keep tools, toys and all parts of your body at least 30 feet away from overhead power lines. Use non-metallic cords to fly kites and model airplanes and keep them away from power lines. 
  • Keep outdoor tools and electrical appliances away from water, including rain, swimming pools, sprinklers and hoses. Install waterproof covers and GFCIs on your outdoor outlets.
  • Be sure your outdoor sockets are GFCIs (ground fault circuit interrupters). These sockets provide shock protection in areas that are exposed to dampness and water. They instantly stop the flow of electricity when they detect a break in the grounding path.

Be Safe at Home

  • Never put anything except a plug into a power outlet.
  • Keep anything with a plug—tools, hairdryers, etc.—away from water. Don’t use them with wet hands or feet and keep them away from where they could fall into a tub or sink. If any tool or appliance stutters or gives you even the slightest shock, turn it off immediately. 
  • Unplug appliances and tools when not in use. Pull by the plug, not the cord.
  • Don’t overload outlets and be smart about how you use extension cords. Avoid stringing multiple cords together or running them through areas where they might become worn or severed. 
  • Keep a properly charged, Class “C” or ABC fire extinguisher available to extinguish any electrical fire.
  • Keep space heaters at least three feet away from any materials that could catch fire, such as bedding, clothing, drapes, furniture and rugs. 
  • Make sure light bulbs are the right wattage for the fixture.
Watch this winning customer-submitted video on proper electric safety in the home. 

Related Links You Might Like

Snowy weather
Severe Weather Safety

When severe weather strikes, take these steps to stay safe and comfortable.

Learn More
Plugging in electrical cords

Learn how to stay safe around electricity—from tree trimming around power lines to electricity safety tips for your home or job site.

Learn More
Report a Downed Power Line

This automated line is the fastest way to get information to our crews.
Call Before You Dig
(344-7233344-7233) in Kansas

(344-7483344-7483) in Missouri
Visit Electric Universe
Kids can play games related to electrical safety at this interactive website. (Teachers can get resources too.)
Request a Kids Safety Speaker
To schedule a program about electrical safety at your school, please complete the speaker request form

Click here to review the Safety Speaker Guidelines.