Frequently Asked Questions - Business
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To help you quickly and easily find the answers you need, we’ve assembled these frequently asked questions. If you can’t find what you need to know, use our search engine, or go to our Brochure Center.
Electric bill payment options The Easy Pay plan lets you automate your monthly electric bill payment. Each month, we’ll send you a regular billing statement. Unless we hear from you, we’ll deduct the amount due on the day it’s due. To sign up, visit our Brochure Center for a copy of our Easy Pay brochure. Yes. AccountLink® Advantage (ALA) allows commercial customers to access billing information for their accounts via the Internet 24-hours a day, seven days a week. Unlike other online payment methods, ALA allows you to control how much you pay and when you pay. E-mail AccountLink Information to register. Where are my bill payment locations? If you prefer to pay your electric bill in person, you can do so at more than 40 convenient locations. Just take your monthly statement or your KCP&L account number to any of the locations listed. Some locations may charge a modest fee for processing your payment - never more than $1. Not at this time, but we are exploring ways to offer this option in the future. Kansas commercial customers can request a 14-day extension from the date the bill becomes delinquent. A 1% charge is added to each subsequent month’s billing for as long as payments are made using the adjusted payment date. Currently, no such extension is available to Missouri customers. Who do I contact with a question about my bill? You can reach us during regular business hours via e-mail at the Customer Communication Center or call at (816) 471-5275, or toll-free (888) 471-5275. Representatives are available weekdays from 7 a.m. until 7 p.m. Why do I have only about two weeks to pay my bill? KCP&L’s tariffs approved by the Kansas and Missouri commissions dictate that, "A bill for electric service supplied by KCP&L shall become due and payable upon rendition (mailing or serving) for the net amount." What are the various charges on my bill? Your monthly KCP&L bill includes everything you need to know about your energy usage, the
price you pay for service and your account status. It’s also your guide to current and past energy usage comparisons to help you gauge and manage your energy costs.
What's the difference between summer and winter energy charges?
Since KCP&L’s costs to supply electricity are higher during the summer season, both your energy and demand charges are somewhat higher as well. The summer season is the four
consecutive months beginning May 16 and ending September 15. The eight-month winter season begins September 16.
How do I know if I'm on the best rate?
Contact us. We’ll get back with you right away to perform a rate analysis. It’s fast, simple
and accurate!
How often can I change my rate?
A rate change is effective for a minimum of 12 months. If you feel a rate change may be necessary, contact us for assistance.
This is a municipal business license fee that is imposed on the company by city ordinance. We are required by the Public Service Commission to divide this fee separately on the bill. It is neither a state nor a local sales tax, so any exemptions that you may have from the sales tax do not necessarily extend to this charge.
Can I save by operating an all-electric facility?
This depends on such variables as your total energy usage and the age of your equipment.
For example, you may be able to convert to all-electric when your current heating and cooling equipment becomes obsolete. Contact us to arrange an on-site analysis of your business.
Do you offer cost-saving programs?
Yes. KCP&L offers generous incentives to customers who can reduce their summer peak loads
to help us to reduce summer peak demands. To qualify, you need only meet certain minimum load, location and business type requirements. Click here for more information on Load Curtailment Savings.
Who is my account representative?
Contact us and we'll send your representative's name and phone number. Our team of consultants is small by design in order to get to know you better.
Can I view my account information online?
Yes. AccountLink® Advantage allows you to view your monthly bills, billing
history, daily meter readings and even submit payment over the Internet. All this can be done with one simple sign-on. Please contact us for more information.
Customer charge
covers such costs incurred as meter reading, billing, meters, customer
service and record keeping.
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