Identifying Your Rate Code

As a residential customer, you are assigned a rate code based on the rate area you live in, and the type of heating used to heat your home. The best way to accurately identify which rate area you are in is to refer to the back page of your bill.

As you can see in the graphics below, your rate code is a five-digit code that appears in the top-left portion of the back page of your bill. If you are a paperless billing customer and do not receive your paper bills in the mail, log in to AccountLink to view electronic copies of your bill and identify your rate code.