Phone Number & Customer Service Contact
Have a quick question for us? Browsing through our Frequently Asked Questions may save you time. If you can't find your answer, you can reach us in a variety of ways. Scroll down for details.
Ways to Contact Customer Service
We want to work on your issue as soon as possible. Depending on your need, the fastest path may be through an online form, a phone call or an email.
Reach Us Through an Online Form
For the following issues, please fill out an online form. It allows us to address your need faster. It helps ensure we obtain all the information we need from you right away so we can begin working for you.
Give Us a Call
These issues are best handled with a quick phone call to an automated line or customer service representative.
Downed Power Line
Special Payment and Billing Issues
City-Owned Streetlight Outages
Line Location Services - Before Digging
Builder and Electrician Inquiries
- Report a streetlight outage online
- The cities of Kansas City, MO; Fairway, KS; Mission, KS and Overland Park, KS operate their own streetlights. Please report streetlight outages in these cities directly to the city.
TDD/TTY: We’re happy to assist customers with speech or hearing impairments via a relay operator. Dial 711711
to be routed to your state's TDD/TTY relay operator. If 7-1-1 does not work in your area, Missouri customers may dial 800-735-2966800-735-2966
and Kansas customers may dial 800-766-3777800-766-3777
. Provide the relay operator with KCP&L's Customer Service number: 888-471-5275.
Contact Us Via Email
Report Your Outage
Reporting online or through our automated phone line is the fastest way to get information to our crews.
View Power Outages
Start Your KCP&L Service Online
Start, stop or transfer your KCP&L electric service in just a few easy steps online.
Get paid for your opinions!
Join KCP&L’s Customer Advisory Panel and you could win a $250 Amazon gift card.
Help Paying Your Bill
We understand unplanned hardships can make it challenging to pay your bill. Financial assistance options can help keep you on track.
We Offer Rebates
You may be eligible for rebates for home improvements you may already be considering. Learn more to see if you're eligible.
Community Resource and Energy Fair
The Missouri Public Service Commission and several community organizations are partnering to provide information and tools needed to help you make informed choices about utility financial assistance and other needs.