Phone Number & Customer Service Contact
Have a question for us? Browse through our FAQs or contact us by phone or email.
Ways to Contact Customer Service
We want to work on your issue and answer questions as quickly as possible. Depending on your need, you may need to fill out a form so that we capture all the information we need.
Downed Power Line
City-Owned Streetlight Outages
Special Payment and Billing Issues
Line Location Services (Before Digging)
Builder and Electrician Inquiries
For the following issues, please fill out an online form. The form helps us get all the information we need.
We’re happy to assist customers with speech or hearing impairments via a relay operator. Dial 711711 to be routed to your state's TDD/TTY relay operator. If 711 does not work in your area, please call:
Provide the relay operator with KCP&L's Customer Service number: 1-888-471-5275.
Report Your Outage
Reporting online or through our automated phone line is the fastest way to get information to our crews.
View Power Outages
Start Your KCP&L Service Online
Start, stop or transfer your KCP&L electric service in just a few easy steps online.
Get paid for your opinions!
Join KCP&L’s Customer Advisory Panel and you could win a $250 Amazon gift card.
Help Paying Your Bill
There are options available if you're worried that you may not be able to pay your KCP&L bill.
We Offer Rebates
You may be eligible for rebates for home improvements you may already be considering. Learn more to see if you're eligible.
Community Resource and Energy Fair
The Missouri Public Service Commission and several community organizations are partnering to provide information and tools needed to help you make informed choices about utility financial assistance and other needs.