Start, Stop or Transfer Service

Start, stop or transfer your KCP&L service.

Start/Stop/Transfer Service

New Customers

New to KCP&L? We’ll just need some basic information to verify your identity and location:

  • Social Security number
  • Email
  • Phone number
  • Address

You’ll be given choices for scheduling the weekday on which you'd like your service to start. The process takes less than five minutes and you'll receive a confirmation email once you submit.

Existing Customers

Looking to transfer or discontinue service? Be prepared to log in to your account (or you'll be guided on how to create one) and follow a few simple steps. You’ll need your account number handy if you're not already registered for online account access.

Rental Property Owners

If a tenant has requested disconnection, as a rental property owner, you may revert service to your name. By completing a Landlord Authorization To Revert Form, KCP&L will automatically place your rental property utilities into your name when a tenant requests disconnection. You will receive a separate billing for each property when the service is reverted to your name. 
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Text Messaging

Manage your KCP&L account on the go. Get reminders, make payments and receive payment confirmation—all from your mobile phone.

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KCP&L Clean Charge Network

The Kansas City region is now one of the best places to own an electric vehicle.

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Start or Stop Service by Phone
Need to speak to someone instead of enrolling online? 

Call 816-471-5275 816-471-5275
or toll free 1-888-471-5275 1-888-471-5275
Start Other Home Services Online
For Kansas customers, KCP&L's Allconnect program helps you connect your KCP&L electric service and other home services, such as cable, phone and internet—all from one place online.  

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Construction Standards
If you're building a new home, we have resources to help guide you and your builder through the process.

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