Outage FAQs

Select Category

Outage Map

  • What does KCP&L do to reduce outages?
    • We trim trees year-round to minimize potential damage, though we can’t prevent uprooted trees from causing outages during a storm. Our crews train frequently for outages due to adverse weather conditions. As the season and specific weather events approach, we put additional crew members, contractors and tree crews on alert. We also continually upgrade and expand our facilities to enhance reliability and keep pace with growth.
  • Is there a special plan when major outages occur?
    • Yes, and we’re proud to say it has been rated one of the top five response plans in the country. We review and update it frequently to ensure we are relying on the most efficient processes and guidelines. Learn more about our Storm Evaluation and Restoration Plan and our participation in the Midwest Mutual Assistance Group.
  • How can I prepare when a storm is coming?
  • How can I stay safe during a storm?
    • Stay inside if you can, and always stay away from power lines, meters and other equipment. Let us know if you have an outage or see a downed power line. (Always assume a downed power line is energized and dangerous.) Use our online form if you have access to the internet or a smartphone, or call our automated line at 1-888-LIGHT-KC 1-888-LIGHT-KC (544-4852). Turn off most of your lights, unplug appliances and electronics, wear warm layers and stay inside if you can. Get more tips and information in our severe weather safety area.
  • How can I stay cool during a heat wave?
    • Drink plenty of water and wear loose-fitting, lightweight cotton clothing. Limit physical activity and complete housework in the early morning or late evening when it is coolest. Close shades, blinds, drapes and curtains to reduce heat from the sun. Use fans to circulate air and make sure your air conditioner has a clean filter and is free from debris. Get more tips and information in our severe weather safety area.
  • What happens to my life-support equipment during an outage?
    • If you are homebound and rely on electrically operated life-support equipment that doesn’t have a back-up power supply, we want to know so we can make special arrangements during power outages. Learn more about our Medical Customer program.
  • What should I do if I lose power?
    • Let us know about your power outage so we can direct our crews to your location. The most efficient way to report an outage is through our online form or by calling our automated line at 1-888-LIGHT-KC 1-888-LIGHT-KC (544-4852). Visit our Report a Power Outage page for more information. 
  • How can I report a power outage?
    • Use our online form if you have access to the internet or a smartphone or call our automated response line at 1-888-LIGHT-KC 1-888-LIGHT-KC (544-4852). 
  • What if I call during an outage and can’t get through?
    • The best way to get your outage information to our crews quickly is through our online form or automated line at 1-888-LIGHT-KC 1-888-LIGHT-KC (544-4852). Our automated line is the quickest way to get information to our crews. You don’t need to speak to a customer service representative to report your outage, but they are available at 1-888-471-5275 1-888-471-5275. You may spend a bit of time on hold due to high call volumes during severe weather events, but we call in extra staff to reduce this as much as possible.
  • What happens when I report an outage?
    • When you call our automated telephone line 1-888-544-4852 1-888-LIGHT-KC (1-888-544-4852) or fill out our online form, your outage is recorded in our outage management system. Our restoration management team can see all the outages reported and prioritize work from there. Line crews are dispatched to restore power as quickly and safely as possible. You can watch this video for more information about what happens when you report an outage.
  • When will my service be restored?
    • The answer depends on many factors. Clearing debris from power lines, replacing equipment and setting poles are labor-intensive processes that can vary, based on location and environment. That means power sometimes returns in a different order or within a different timeframe than you’d expect. Our crews work as quickly and safely as they can to restore service. While we can’t give you an exact time, we provide general updates during major storm events to keep you in the loop. Read more about this on our Restoration Process page.
  • Do I pay for electricity during an outage?
    • You are not charged for electricity during an outage because your meter is not receiving electricity. When power is restored, the meter begins turning again. For safety reasons, you should not attempt to touch or open your meter, even though your power is out. 
  • How does KCP&L choose the order in which to restore customers' power?
    • After a major outage, KCP&L prioritizes public safety by restoring power to critical services like hospitals, police and fire stations and water treatment plants. We then move on to substations and primary lines that often serve thousands of customers, working our way to individual homes and businesses whose service connection has been damaged. Learn more about our restoration process.

  • Why can’t the outage map tell me when my service will be restored? 
    • The time needed to restore your power depends on many factors. Clearing debris from power lines and replacing poles are labor-intensive processes that can vary based on location and environment. Our crews—even working 16-hour shifts and overnight after major storm events—endure challenging conditions like difficult terrain, unpaved roads, rain and snow. We also prioritize public safety first and then work to provide power to the greatest number of people in the smallest amount of time. That means power sometimes returns in a different order than you’d expect. In addition, for safety reasons, we do not provide specific address information publicly.
  • When will my service be restored?
    • The answer depends on many factors. Clearing debris from power lines, replacing equipment and setting poles are labor-intensive processes that can vary, based on location and environment. That means power sometimes returns in a different order or within a different timeframe than you’d expect. Our crews work as quickly and safely as they can to restore service. While we can’t give you an exact time, we provide general updates during major storm events to keep you in the loop. Read more about this on our Restoration Process page.

  • Will you pick up tree limbs and debris after a storm or outage repair?
    • Because restoring our customers’ power is our first priority, tree limbs and debris from repairing outages are left onsite for the tree’s owner to remove. This occurs after both storm-related and non-storm-related outages. If you need help, check online or in your local directory for a reliable tree care company or lawn care service. Many cities in our service area offer debris pick-up or drop-off locations after major storm events.
  • Who's responsible for the repairs if my meter is damaged?
    • When the service connection to your house is damaged, the process to get it repaired depends on where you live. Learn more about your restoration process.
View Power Outages

Outage Map