Restoration Process

Restoring power is complex. Learn more about how KCP&L brings the community back online after an outage.

Employee fixing poleAfter a Major Outage, KCP&L Prioritizes:

  • Public safety by restoring power to critical services like hospitals, police and fire stations, and water treatment plants
  • Substations and primary lines that often serve thousands of customers
  • Lateral lines that usually serve customer groups in the hundreds
  • Secondary lines that affect a dozen or more customers
  • Individual homes and businesses whose service connection have been damaged
We also prioritize downed live wires by isolating the circuit to be sure the power is not running through the line. Remember, you should always steer clear of fallen power lines. If you see a downed line, always assume it is live. Do not approach it and call our automated line at 1-888-LIGHT-KC (544-4852).

KCP&L moves electricity to you through a grid that doesn’t always follow the same path as city streets. That means power sometimes returns in a different order than you’d expect. Learn more about how electricity is distributed, including a numbered graphic.

Top 5 Outage Questions

See these videos for quick answers to the most common questions about our restoration process.

When is my power going to be restored?
See video - When We Come to Trim



Video: I've seen trucks roll through my neighborhood, stop and not restore my power. Why is that?

Video: After I report an outage, where does that information go?

Video: During major outages, my area always seems to be the last restored. Why is that?

Video: My neighbor has power and I don't. Shouldn't our lines be connected

Dealing with Storm Debris

Because restoring our customers’ power is our first priority, tree limbs and debris are left onsite for the tree’s owner to remove.  If you need help with storm debris, check online or in your local directory for a reliable tree or lawn care service. Many cities in our service area offer debris pick-up or drop-off locations after major storm events.

Because restoring our customers’ power is our first priority, tree limbs and debris are left onsite for the tree’s owner to remove.  If you need help with storm debris, check online or in your local directory for a reliable tree or lawn care service. Many cities in our service area offer debris pick-up or drop-off locations after major storm events.

When Your Service Connection is Damaged

When your meter or service connection is damaged, the process to get it repaired depends on the service area in which you live. 

When your meter or service connection is damaged, the process to get it repaired depends on the service area in which you live. 
Connection damage graphic
  • For residential services in the KCP&L or former St. Joseph Power & Light service areas, we install and maintain the service line and electric meter. The customer is responsible for installing and maintaining the service point of attachment, weatherhead, conduit riser and meter socket. This is best accomplished by a licensed electrician and may require a local inspection.
  • For residential services in the Missouri Public Service area territory we will install and maintain the service line and electric meter. We will maintain the weatherhead and meter socket after it is installed by the Customer. The customer is responsible for maintaining the service point of attachment, conduit riser when it passes through the roof, and entrance cable to the service panel.
If your meter socket is pulled away from the house and you are without power, we’ll perform a temporary fix, when possible, to get you back online. For a permanent fix, or if the meter is detached but you still have power, it’s your responsibility to contact an electrician. 

Contact us if you have questions about the meter and repair responsibility. 

Related Links You Might Like

Lightning strike
Outage Causes and FAQs

Power outages happen for a number of reasons, during any season and in any type of weather.

Learn More
Tree limbs on downed electrical wire
Severe Weather Safety

When severe weather strikes, take these steps to stay safe and comfortable.

Learn More
Report Your Outage

KCP&L Bucket Truck


Reporting online or through our automated phone line is the fastest way to get information to our crews.

Report Outage

1-888-LIGHT-KC
(1-888-544-4852)

1-888-LIGHT-KC
(1-888-544-4852)

View Power Outages

Outage Map

Before You Trim Trees
Contact KCP&L Vegetation Management

Online Request Form
1-800-541-05451-800-541-0545, ext. 4 
Email Us
Related FAQs