When severe weather strikes, take these steps to stay safe and comfortable.
Know that when your power is out after a storm, KCP&L is working as swiftly as possible to get you back online.
In the meantime, these tips can help keep you safe during an outage:
- Stay away from power lines, meters and other equipment. Always assume a downed power line is still energized.
- Report an outage through our online form if you have access to the internet or a smartphone. Or call our automated line at 1-888-LIGHT-KC 1-888-LIGHT-KC (544-4852). This line is automated because that’s the fastest way to get your information to our crews who are working to restore power.
- Turn off most of your lights and unplug appliances and other electronic equipment to avoid overload damage when power is restored.
- Unplug any heat-producing devices, like irons and stoves, to reduce the danger of fire if power is restored while you are away.
- Avoid opening your freezer and refrigerator doors. A full freezer will keep its temperature for about 48 hours (24 hours if half full) if the door remains closed.
Safety Tips for Cold Weather
Extreme cold is brutal for everyone. Follow these tips to stay warm:
- Wear layers of lightweight clothing to stay warm. Gloves and a hat will help prevent losing body heat.
- Bring pets indoors. If they can’t come inside, make sure they have enough shelter to keep them warm and access to unfrozen water.
- If you are using a space heater, place it on a level, hard surface. Keep anything flammable at least three feet away (such as paper, clothing, bedding, curtains or rugs).
- Turn off space heaters and make sure fireplace embers are out before leaving the room or going to bed.
- If you are using a fireplace, use a glass or metal fire screen large enough to catch sparks and rolling logs.
- Run water, even at a trickle, to help prevent your pipes from freezing. Open the kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals out of the reach of children. Keep the garage doors closed if there are water lines in the garage.
- Never use a stove or oven to heat your home.
- Never operate a generator inside the home, including in the basement or garage.
- Don’t hook a generator up to the home’s wiring. The safest thing to do is to connect the equipment you want to power directly to the outlets on the generator.
- Keep the thermostat at the same temperature day and night. Your heating bill may be a little higher, but you could avoid a more costly repair job if your pipes freeze and burst.
Winter Storm Health Hazards
Two potentially life-threatening dangers occur in freezing conditions―frostbite and hypothermia. Wear warm, loose-fitting, layered clothing to help protect yourself and your family from them, and learn to recognize their symptoms.
- Frostbite is the freezing of toes, fingers and other body parts. Its symptoms include cold, waxy or discolored skin, ranging from flushed to white, gray, yellow or blue, and loss of feeling in the affected areas. If you suspect frostbite has occurred, move the person to a warm place and get medical assistance as soon as possible. Warm but do not rub the affected areas
- Hypothermia is a shut-down of the body’s warming system. Its symptoms include shivering, weakness, numbness, confusion and unconsciousness. Move the person to a warm place, replace any wet clothing with warm, dry clothes and call 911,