How to Contact Us

GENERAL INFORMATION OPERATOR:  (816) 556-2200       

CUSTOMER SERVICE:
     Email custserv@kcpl.com  or call (816) 471-5275,    toll-free (888) 471-5275

Through our automated customer service line, you may check account status, make payment arrangements or report service problems anytime. And, our representatives are available around the clock to assist you with your needs.

Hearing Impaired Customers
Customers with speech and hearing impairments may use TDD/TTY equipment to call us. Simply:

1. Dial 7-1-1 to be routed to your state’s TDD/TTY relay operator. If 7-1-1 does not work in your area, Missouri customers may dial 800-735-2966; Kansas customers may dial 800-766-3777.
2. Provide the relay operator with KCP&L’s Customer Service number: 888-471-5275. We will be glad to assist you via the relay operator.

TO REPORT:
. . . lights out or outage emergencies, use our online form, or call our toll-free automated outage reporting service at 1-888-LIGHTKC (544-4852)

. . . billing concerns and account questions,
OR
. . . transfer, connect or disconnect service,
Perform online OR call (816) 471-5275, toll-free (888) 471-5275 OR e-mail a Customer Care Advocate at custserv@kcpl.com, (have your account number available)

. . . streetlight out, within Kansas City, MO limits - call (816) 513-9595
              outside Kansas City, MO - call (816) 471-5275, toll-free (888) 471-5275
              or e-mail a Customer Care Advocate at custserv@kcpl.com

. . .Main mailing address:

KCP&L
P.O. Box 418679
Kansas City, MO 64141-9679

. . .Bill payment address:

KCP&L
P.O. Box 219330
Kansas City, MO 64121-9330

. . . Energy theft, report online with the Energy Theft form or call the Energy Theft Hotline at 1-888-TIP-KCPL

MEDIA CONTACTS:
. . . email: media@kcpl.com or
. . . call the 24/7 Hotline (816) 392-9455 - Members of the media, leave a detailed request and your call will be returned as soon as possible

OTHER SERVICES:
. . . AccountLink, e-mail questions to alinfo@kcpl.com.

. . . Shareholder Information, e-mail the Investor Relations department at ir@kcpl.com.

. . . Speakers Bureau, Our Power Talk speakers will tailor a presentation to fit your group's size and interest.

. . . Employment Information, check available positions, or contact HR at empapp@kcpl.com.

. . . Contractors/Builders, view New Construction forms and drawings, Electric Service Standards manual.

. . . KCP&L Commercial/Industrial Products and Services, e-mail our Business Center at businesscenter@kcpl.com.

. . . General feedback, comments or questions e-mail custserv@kcpl.com.

. . . Web site questions e-mail the Web Administrator at comments@kcpl.com.

All other service- or billing-related needs: