Customer Care

E-mail custserv@kcpl.com, or call (816) 471-5275,
toll-free (888) 471-5275

Through our automated customer service line, you may check account status, make payment arrangements or report service problems anytime. And, our representatives are available around the clock to assist you with your needs.

Login required for links marked with *

• Service Requests
  Report a Service Outage
  Start/Stop/Transfer Service
  
  
• New Construction or Service Upgrades
  Order Meter for New Service (Temporary or Permanent)
  Remove a Temporary Meter
  Upgrade Existing Service
  Electric Service Standards (pdf)
  
  
• Billing and Account Information
  Manage Your Account & Access Information *
      Current and Past Billing Detail
      Bill and Payment History
  How to Read Your Monthly Bill
  Reading Your Meter
  Rates and Service Rules/Tariffs
  
  
• Additional Information
  Brochure Center
  Frequently Asked Questions
  Report Energy Theft
  Contact Us
  

• Billing and Payment Options
  Budget Billing Plan
  Automatic Recurring Payment
  Pay Online *
  Check by Phone
  In-Person Payment Locations
  
  
• Special Programs and Services
  Medical Customer Program
  Financial Assistance
  Dollar-Aide
  Energy Gift certificate
  Energy Analyzer
  Tax Credits
  
  
• State Commissions
  Missouri Public Service Commission
  Kansas Corporation Commission