Year round, our employees train, practice and prepare for the impact of major storms and other emergencies that might interrupt power service to your home or business.
Our Storm Evaluation and Restoration Plan (SERP) is one of the top five emergency response programs in the country. When storms strike, all departments within KCP&L unite to repair damage, safely restore electricity and keep communities informed.
While our crews are prepared, there also are things you can do to keep your home, business and loved ones safe. Check out our preparation tips on this page and others in KCP&L’s Storm Center.
Local Restoration Updates
Report Outage Online
Report Outage by phone:
Please note, this line is automated to ensure your outage information reaches crews as quickly as possible.
Storm Preparation Tips
If you depend on electrically-powered medical equipment, ask your physician about emergency battery back-up systems. If you are homebound and use life-support equipment not supported by backup power, you may qualify for KCP&L's Medical Customer program.
Take some time now to familiarize yourself with our Website’s storm restoration updates section. During severe storms, this link provides news about the progress of our storm restoration activities.
You may also want to consider meter-based or point-of-use surge protection devices to safeguard your home appliances and electronics in the event of a lightning strike or power surge.
Remember that cordless phones and automatic garage door openers only work with electricity. Keep a standard phone as a backup, and learn how to open your garage door manually.
Make a storm kit
Develop shelter plans for severe storm and tornado conditions, and assemble a centrally located storm kit that includes:
- Important documents such as identification, copies of important family records, important phone numbers, medications and instructions on how to open your automatic garage door manually
- Battery-powered lantern, flashlight and extra batteries
- Car charger for your cell phone (Cordless phones only work with electricity.)
- Solar/hand crank radio with national weather access
- Several days’ non-perishable food and water—one gallon per person per day (Be sure to include special items for infants, pets, the elderly, and family members with special needs. Don’t forget to add a hand-operated can opener.)
- First aid kit
- Hand tools such as a screwdriver, scissors, duct tape, plastic, paper, waterproof matches and household bleach
To learn more, see our storm kit video.
Reminder: Go online or call toll-free 1-888-LIGHTKC (544-4852) to report outages, flickering lights, lines down or other damage-related problems.