Reporting Your Outage

To help you understand the process of getting your lights back on when an outage occurs, Kansas City Power & Light's Customer Care Center has easy customer contact procedures.

Report your outage using our ONLINE report form OR call,

1-888-LIGHTKC (1-888-544-4852)

This number is for Power Outages or Emergencies, including flickering lights, lines down or other damage-related problems. This is a high-volume automated system. Be prepared to enter your address, phone number or KCP&L account number.

STREETLIGHT OUTAGES
Within Kansas City, MO limits call (816) 513-9595

Outside Kansas City, MO, call (816) 471-5275, toll-free (888) 471-5275.

GENERAL INQUIRIES - billing questions, service or account updates, etc.
(816) 471-5275, 7 a.m. to 7 p.m. Monday through Friday, toll-free (888) 471-5275

Related Links

Outage Update Information