Questions about the Merger

Frequently asked questions about our merger with Westar Energy.

  • I’m a KCP&L customer. Does anything change for me?
    At this time, you won’t see any changes. You may pay your bill, report outages, and reach us in the same way as before. In the future, you’ll see cost efficiencies that will translate to savings and less frequent rate increases.

  • Where do I report an outage now?
    KCP&L customers should continue to report outages online or at 888-544-4852.

  • I am on a payment plan. Does this change my payment schedule?
    Nothing has changed for your plan. Please continue to pay on the schedule you and your customer care representative set up, in the same manner you were paying previously.

  • To whom do I make out my checks when paying my bill?
    Continue to make your checks payable to KCP&L.

  • What is Evergy?
    Evergy is the name of the holding company formed by the merger of Great Plains Energy and Westar Energy. Sometime in 2019, we plan to rename KCP&L and Westar Evergy in all the communities we serve. Before that point, we are still operating as KCP&L and Westar Energy. We will communicate any changes that affect how you interact with us in advance of our name's changing.

  • Do I need to set up my autopay again?
    No. Nothing has changed with your current billing preferences.

  • What number do I need to call for help with my account?
    Continue to call 888-471-5275 for account questions.

  • Will rates change because of this merger?
    There will be no immediate changes to rates, but this merger will allow cost efficiencies that will translate to savings and less frequent rate increases.