Utility LIHEAP Assistance Now Available

United Services CAA 
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(816) 392-9455

Customers will benefit from KCP&L and United Services CAA partnership 

Kansas City, Mo. (Nov. 3, 2011) — Many people across the Kansas City region wait for November 1 to arrive each year. These people are the members of the community in need and waiting to access the state’s LIHEAP – Low-Income Home Energy Assistance Program – funds. In order to respond to the community’s need and provide the most valuable resources to customers, KCP&L and United Services Community Action Agency (CAA) in Kansas City, Mo. have joined together in a partnership. 

“Now that we’ve partnered with KCP&L, we implemented a new strategy to expedite the application and funding process that will alleviate some frustrations our customers may have felt in previous years,” commented Shaylyn Dean, LIHEAP manager for United Services CAA. 

This year, the partnership of KCP&L and United Services CAA will help streamline LIHEAP requests and will reduce steps in the process, which saves time for the applicant. Additionally, two KCP&L customer relations advisors will be dedicated to helping United Services CAA with LIHEAP requests from Nov. 1 to Nov. 4. Because of this, LIHEAP applicants will be able to connect with a KCP&L representative and expedite the process of applying funds to their electric accounts. 

LIHEAP is offered in both Kansas and Missouri to help eligible households pay a portion of their home energy costs during the year. While the need for this funding has increased because people are still feeling the impact of the recession; federal funds, which are distributed at the state level, have significantly decreased for the 2011 – 2012 year.  

“KCP&L recognizes our customers’ needs so we are proud to partner with United Services during this time of year,” commented Jim Alberts, KCP&L vice president of Customer Services. “We believe this partnership will bring valuable help to our customers. Our Connections program is another option that offers a wide variety of resources like payment arrangements and energy saving tips to our customers.” 

In the coming months, KCP&L plans to host Connection Points as part of its Connections program. Connection Points will provide an opportunity for KCP&L customers to meet with representatives face-to-face and find answers tailored to their specific needs. For more information about KCP&L’s Connections program, please visit www.kcpl.com/Connections. 
About KCP&L: 
Headquartered in Kansas City, Mo., Great Plains Energy Incorporated (NYSE: GXP) is the holding company of Kansas City Power & Light Company and KCP&L Greater Missouri Operations Company, two of the leading regulated providers of electricity in the Midwest. Kansas City Power & Light and KCP&L Greater Missouri Operations use KCP&L as a brand name. More information about the companies is available on the Internet at www.greatplainsenergy.com or www.kcpl.com.
About United Services Community Action Agency (USCAA): 
USCAA is a private non-profit; incorporated in December 1978 to serve the low-income citizens of Jackson, Clay, and Platte counties in Missouri. USCAA provides both emergency and long-term answers to the poverty conditions that affect our citizens. Programs target our youth, “at-risk” teens, the elderly, as well as those struggling families and individuals who wish for improved employment, education, and housing opportunities. Community programs seek to impact local poverty issues that are systematic in nature.