KCP&L Named Most Reliable Utility

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KCP&L NAMED MOST RELIABLE UTILITY IN THE REGION 

New York, NY (Nov. 28, 2012) – Last night, KCP&L was recognized for the sixth time in a row by PA Consulting Group as the recipient of the 2012 ReliabilityOne™ Award in the Plains Region. The ReliabilityOne™ Award is given annually to the utilities that have achieved outstanding reliability performance and have excelled in delivering reliable electric service to their customers. 
 
“Despite having one of the hottest summers on record, our employees were and continue to be committed to providing safe and reliable power for all of our customers,” said Duane Anstaett, KCP&L vice president of Delivery. “It’s that spirit and dedication that has helped us win this award six years in a row.” 
 
In addition to providing reliable service for its own service territory, KCP&L has been called on several times to assist others because of its award winning storm restoration practices. This includes assisting Duke Energy in Cincinnati, Ohio this summer and most recently assisting several utilities in the Northeast following Hurricane Sandy. 
 
All utilities operating electric delivery networks in North America are eligible for consideration for the ReliabilityOneTM Award. There are a total of five regional awards including Northeast, Mid-Atlantic, Midwest, Plains and West. The selection of provisional recipients is based primarily on system reliability statistics that measure the frequency and duration of customer outages. After provisional recipients are selected, each company undergoes an on-site certification process, which provides an independent review and confirmation of the policies, processes and systems used to collect, analyze and report a company's reliability results. 
 
“ReliabilityOne™ Award winners are characterized by their total commitment to service quality”, said Jeff Lewis, PA Consulting Group’s ReliabilityOne™ Program Director. “KCP&L demonstrates its’ commitment to electric reliability every day from the senior leadership to the field crews and customer service representatives. To be the best in this industry, the entire organization must focus, align, and motivate around reliability.” 
 
About KCP&L: 
Headquartered in Kansas City, Mo., Great Plains Energy Incorporated (NYSE: GXP) is the holding company of Kansas City Power & Light Company and KCP&L Greater Missouri Operations Company, two of the leading regulated providers of electricity in the Midwest. Kansas City Power & Light and KCP&L Greater Missouri Operations use KCP&L as a brand name. More information about the companies is available on the Internet at www.greatplainsenergy.com or www.kcpl.com.
 
About PA Consulting Group 
PA Consulting Group is a firm of more than 2,000 people, specializing in management and IT consulting, technology and innovation. Independent and employee-owned, we operate globally from offices across Europe and the Nordics, the United States, the Gulf and Asia Pacific. PA Consulting works with businesses and governments to anticipate, understand and meet the challenges they face. We have outstanding technology-development capability and a unique breadth of skills, from strategy to performance improvement, from HR to IT. PA Consulting’s expertise covers energy, financial services, life sciences and healthcare, government and public services, defense and security, transport and logistics, telecommunications, consumer goods and automotive. PA Consulting Group has partnered with energy clients for over 25 years to help them understand the challenges they face and define and implement an effective strategic response. PA Consulting Group’s 2012 ReliabilityOneTM study, based on standard industry reliability statistics that measure the frequency and duration of electric power outages, has been analyzing electric utility performance since 1987. For more information about PA Consulting Group, visit www.paconsulting.com/energy.