KCP&L Customers Encouraged to Reach Out for Assistance

KCP&L 24-hour Media Hotline 
The Cold Weather Rule ends March 31, and KCP&L wants to educate customers 
about available payment assistance 
Kansas City, Mo. (March 26, 2013) – After a record-breaking winter in this region, KCP&L is prepared to help customers who face high electricity bills. As the Missouri Public Service Commission and Kansas Corporation Commission’s Cold Weather Rules end next week, KCP&L urges customers who are behind on their bills and have not yet established payment arrangements to contact KCP&L prior to April 1. 
“We understand some of our customers may be experiencing financial difficulties causing them to fall behind on their electric bills,” said Lori Shaffer, senior manager of KCP&L Customer Relations. “We want to assist those customers in their search for payment solutions and if possible, connect them to local agency funding programs.” 
By contacting KCP&L before the end of the month, customers who are behind on their electric bill can establish a payment plan before the Cold Weather Rule is lifted. In Mo. and Kan. the Cold Weather Rule is in effect Nov. 1 through March 31 each year. It prohibits all utilities from disconnecting service based on lack of payment during extremely cold temperatures. The rule also provides payment arrangements for up to 12 months. 
In addition to the rules’ payment arrangements, KCP&L has various programs and services to help customers. Customers who are interested in payment options should visit “Financial Assistance Programs” at www.kcpl.com. This site highlights customer assistance available at KCP&L as well as other agencies; customers can access information about various financial assistance programs they may qualify for in each state. 
Residential customers who have past-due balances and haven’t contacted KCP&L to discuss payment arrangements will be subject to service disconnection at the beginning of April. Not only does KCP&L provide programs and resources for its customers, but it makes numerous attempts to proactively contact the customer prior to any disconnection. 
“We want to partner with our customers during these tough times,” said Shaffer. “We want to avoid service disconnections for our customers and find payment solutions that can help them.” 
If you want to help someone who has fallen behind in their bills consider an Energy Gift. An Energy Gift is a thoughtful and practical way to help a friend or family member in need of assistance. This gift lets you help someone with a payment made toward their KCP&L bill. You do not have to be a KCP&L customer yourself to purchase this gift; anyone can purchase an Energy Gift for one of our customers. For additional information or to help out please visit: www.kcpl.com/EnergyGift.   
About KCP&L: 
Headquartered in Kansas City, Mo., Great Plains Energy Incorporated (NYSE: GXP) is the holding company of Kansas City Power & Light Company and KCP&L Greater Missouri Operations Company, two of the leading regulated providers of electricity in the Midwest. Kansas City Power & Light and KCP&L Greater Missouri Operations use KCP&L as a brand name. More information about the companies is available on the Internet at www.greatplainsenergy.com or www.kcpl.com.