KCP&L Warns Customers of a Rise in Scams

KCP&L 24-hour Media Hotline 
(816) 392-9455

Kansas City, Mo. (December 16, 2014) – With the holiday season in full swing, KCP&L wants to warn Kansas and Missouri business and residential customers of a rise in scams. Over the past several weeks, KCP&L has received an increase in reports of phone scams involving customers’ utility bills.

Many of these recent calls target businesses. The caller is often a live person posing as a KCP&L employee who is notifying the customer of a past due bill and demanding immediate payment to avoid service disconnection. The fraudulent calls are also giving specific instructions on payment types including, but not limited to Green Dot or other prepaid debit cards that can be purchased from drugstores like CVS and Walgreens.

“These phone calls are not associated with KCP&L,” said John Breckenridge, KCP&L Senior Manager of Corporate Security. “KCP&L does not use this communication process in respect to disconnection. We use a multi-tiered approach to collecting disconnection payment. It is important to remember to always be diligent, especially during the holidays, to protect yourself from scams.”

If customers ever have questions about the legitimacy of a bill, phone call or email regarding their utility bill, they should contact the KCP&L Customer Contact Center at (888) 471-5275.

Other important safety tips:

  • Never give credit card, debit card, Social Security, ATM, checking or savings account numbers to anyone who comes to your home, calls, text and/or sends an email requesting this information in respect to your utility bill, without also verifying that person is with KCP&L by either asking to see company identification or through calling KCP&L’s Customer Contact Center.
  • Be suspicious if you receive an email regarding your utility bill if you have not requested online communications from KCP&L.
  • For customers using KCP&L’s online bill pay system, always make online payments directly through kcpl.com.
  • Never provide personal information via email or click any suspicious links.

If you feel you have been a victim of this scam please work with your local law enforcement agency to report the crime. Once again, if you are suspicious of anyone collecting information on KCP&L’s behalf, call the KCP&L Customer Contact Center at (888) 471-5275, prior to supplying personal or payment information. For more information, visit www.kcpl.com/scamalert.

About KCP&L:
Headquartered in Kansas City, Mo., Great Plains Energy Incorporated (NYSE: GXP) is the holding company of Kansas City Power & Light Company and KCP&L Greater Missouri Operations Company, two of the leading regulated providers of electricity in the Midwest. Kansas City Power & Light and KCP&L Greater Missouri Operations use KCP&L as a brand name. More information about the companies is available on the Internet at www.greatplainsenergy.com or www.kcpl.com.