KCP&L Prepared for Hot Weather and Offers Customers Tips

MEDIA CONTACT: 
KCP&L 24-hour Media Hotline 
(816) 392-9455
 
KCP&L PREPARED FOR HOT WEATHER AND OFFERS CUSTOMERS TIPS
KCP&L wants customers to also be prepared for extreme temperatures that may occur this summer.

Kansas City, Mo. (May 30, 2014) – With temperatures slowly heating up, KCP&L wants to make sure customers are prepared for extreme temperatures that may impact our region. KCP&L wants to remind customers of bill payment options available for those in need of assistance. Additionally, the utility wants to provide helpful safety tips so customers can beat the heat this summer.

Bill payment assistance during the summer

As temperatures rise, so do electric bills. KCP&L wants to urge customers who are behind on their bills and have not yet established payment arrangements to contact customer service to learn about payment programs that may be available to them. The Hot Weather Rule will take effect on June 1 and runs through Sept. 30. KCP&L observes this rule in both Kansas and Missouri. Under this rule, residential disconnects are prohibited when the temperature is forecast to be above 95 degrees or the heat index above 105 degrees. However, customers will still be charged for the energy used during the suspended disconnection period.

“We understand some of our customers may be struggling to make ends meet and that is causing them to fall behind on their electric bills,” said Elizabeth Danforth, director of Public Affairs at KCP&L. “As it gets hotter and customers turn on their air conditioners it will only get worse. We want to help our customers find payment solutions now that can help before summertime bills occur.”

If you want to help someone who has fallen behind in their bills, consider an Energy Gift. An Energy Gift provides an opportunity to help a friend or family member. This gift lets you help someone by making a payment toward their KCP&L bill. You do not have to be a KCP&L customer yourself to purchase this gift, anyone can purchase an Energy Gift for one of KCP&L’s customers.

Another option for helping those in need is by making a one-time or monthly contribution to KCP&L’s Dollar-Aide Program: KCP&L matches 50 cents for every dollar contributed. For more than 30 years, Dollar-Aide has helped thousands of families pay their heating, cooling and water bills during financially pressing times.

For additional information or to help out please visit: www.kcpl.com/EnergyGift.

Customer safety tips

“Our number one priority is the safety of our customers and employees and we want to provide tips that can help everyone keep cool during times of extreme heat,” said Danforth.

Below are several easy steps customers can take to stay cool and ensure their safety during a heat wave:
  • Seek a cool public place, such as a library or mall if you don’t have air conditioning or fans. Call United Way 2-1-1 for assistance or more information about public cooling centers in Missouri or Kansas.
  • Help control your home’s temperature by closing shades, blinds, drapes and curtains.
  • Use ceiling and portable fans to circulate air.
  • Keep your air conditioner clean and free from debris. Make sure the filter is clean and change it when necessary.
  • Drink plenty of water and avoid strenuous activity. Wear loose fitting, lightweight, natural fiber clothing. 
For additional assistance, KCP&L customers can call the Customer Care Center at (888) 471-5275.
 
About KCP&L:
Headquartered in Kansas City, Mo., Great Plains Energy Incorporated (NYSE: GXP) is the holding company of Kansas City Power & Light Company and Aquila, Inc. (doing business as KCP&L Greater Missouri Operations Company), two of the leading regulated providers of electricity in the Midwest. Kansas City Power & Light and Aquila use KCP&L as a brand name. More information about the company is available on the Internet at: http://www.greatplainsenergy.com.