KCP&L Prepared for Hot Weather and Offers Customers Tips

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KCP&L wants customers to also be prepared for extreme temperatures that may occur this summer.

Kansas City, Mo. (June 10, 2015) – With the first day of summer quickly approaching, KCP&L wants to make sure customers are prepared for extreme temperatures that may impact our region. The utility wants to remind those in need that bill payment options are available and a few simple tips can help them beat the heat this summer.

Bill payment assistance during the summer

As temperatures rise, so do electric bills. KCP&L wants to urge customers who are behind on their bills and have not yet established payment arrangements to contact customer service to learn about payment programs that may be available to them. “Energy usage often goes up during the summer because of the cost to cool our homes, and it can be easy to fall behind on these higher electric bills,” said Elizabeth Danforth, Director of Public Affairs at KCP&L. “It’s important that we help our customers find payment solutions for their particular situation and keep them safe during times of extreme heat.”

In addition, KCP&L wants to remind customers that the Hot Weather Rule took effect on June 1 and runs through Sept. 30. Under this rule, residential disconnects are prohibited when the temperature is forecast to be above 95 degrees or the heat index above 105 degrees between 6 a.m. to 9 p.m. in the next 24 hour period. However, customers will still be charged for energy used during any suspended disconnection periods.

Customer safety tips

Not only does energy usage go up when it gets hot, but so do safety incidents. KCP&L wants to make sure everyone stays safe during extreme temperatures. “The safety of our customers and employees is always our number one priority,” said Danforth. “We want to educate our customers on a few ways that they can stay cool and safe during times of extreme heat.”

Below are several easy steps customers can take to stay cool and ensure their safety during a heat wave:
  • Seek a cool public place, such as a library or mall if you don’t have air conditioning or fans. Call United Way 2-1-1 for assistance or more information about public cooling centers in Missouri or Kansas.
  • Help control your home’s temperature by closing shades, blinds, drapes and curtains.
  • Use ceiling and portable fans to circulate air.
  • Keep your air conditioner clean and free from debris. Make sure the filter is clean and change it when necessary.
  • Drink plenty of water and avoid strenuous activity.
  • Wear loose fitting, lightweight, natural fiber clothing. 
For additional assistance, KCP&L customers can call the Customer Care Center at (888) 471-5275.
About KCP&L:
Headquartered in Kansas City, Mo., Great Plains Energy Incorporated (NYSE: GXP) is the holding company of Kansas City Power & Light Company and Aquila, Inc. (doing business as KCP&L Greater Missouri Operations Company), two of the leading regulated providers of electricity in the Midwest. Kansas City Power & Light and Aquila use KCP&L as a brand name. More information about the company is available on the Internet at: http://www.greatplainsenergy.com.