KCP&L Warns Customers of a New Scam

MEDIA CONTACT: 
KCP&L 24-Hour Media Hotline 
(816) 392-9455(816) 392-9455
 
KCP&L WARNS CUSTOMERS OF A NEW SCAM

KANSAS CITY, Mo. (May 21, 2015) —
KCP&L wants to warn Kansas and Missouri business and residential customers of a new scam. Today, KCP&L saw an increase in reports of phone and social media scams involving customers’ utility bills and other personal information.

With the phone scam, the caller is often a live person posing as a KCP&L employee who notifies the customer of a past due bill and demands immediate payment to avoid service disconnection. If the caller is unable to make an immediate payment or does not answer, the caller gives out a return phone number for customers to call back. When calling, customers are prompted by a recording to press two to make their payment with a live person. This phone number is not associated with KCP&L.

In addition to the phone scams a fake Twitter account, @kcpnl, has been set up, posing as KCP&L. This account is not associated with KCP&L. KCP&L can be reached through the company’s official Facebook page, KCPLConnect.

If customers ever have questions about the legitimacy of a bill, phone call or email regarding their utility bill, they should refrain from providing any personal or banking information, hang up and contact the KCP&L Customer Contact Center at (888) 471-5275 or (816) 471-5275.

Other important safety tips: 
  • Never give credit card, debit card, Social Security, ATM, checking or savings account numbers to anyone who comes to your home, calls, text and/or sends an email requesting this information in respect to your utility bill, without also verifying that person is with KCP&L by either asking to see company identification or by calling KCP&L’s Customer Contact Center. 
  • Be suspicious if you receive an email regarding your utility bill if you have not requested online communications from KCP&L. 
  • For customers using KCP&L’s online bill pay system, always make online payments directly through kcpl.com.
  • Never provide personal information via email or click any suspicious links.
If you feel you have been a victim of this scam, please work with your local law enforcement agency to report the crime. For more information, visit www.kcpl.com/scamalert.

About KCP&L:
Headquartered in Kansas City, Mo., Great Plains Energy Incorporated (NYSE: GXP) is the holding company of Kansas City Power & Light Company and KCP&L Greater Missouri Operations Company, two of the leading regulated providers of electricity in the Midwest.  Kansas City Power & Light Company and KCP&L Greater Missouri Operations Company use KCP&L as a brand name.  More information about the companies is available on the Internet at: www.greatplainsenergy.com or www.kcpl.com.