KCP&L Ramps up Efforts to Protect Customers from Utility Scammers

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Kansas City, Mo. (Nov. 14, 2016)
– Electric utility companies across the US and Canada are joining forces with KCP&L to protect customers from organized scams targeting residents and businesses.

As a founding member of  Utilities United Against Scams collaboration, KCP&L and partner utilities have designated November 16th as “Utilities United Against Scams Day.” This day will be supported by a week-long communication campaign to customers focused on exposing the tricks scammers use to steal money from them and how people can protect themselves. 

“Scammers are always coming up with new technologies and tactics and that make it more difficult for customers to spot a scam,” said Steven Glenn, KCP&L’s manager of revenue protection. “By being proactive with our customers and sharing information with them and other utilities, we hope to stop the negative effects scammers have on our communities and businesses.”

In the most common scams, customers receive an unsolicited phone call from an individual who falsely claims to be a KCP&L representative. The scammer warns that KCP&L will disconnect the customer’s electric service if the customer fails to make a payment – usually demanded within a short timeframe. Some of these criminals also use Caller ID spoofing to replicate KCP&L’s customer service number.

Red flags for scam activity
  • The thief becomes angry and tells the customer his or her account is past due and service will be disconnected if a payment isn’t made – usually within less than an hour.
  • The thief instructs the customer to purchase a pre-paid debit or credit card – widely available at retail stores – then call him or her back to supposedly make a payment to KCP&L.
  • The scammer asks the customer for the prepaid card’s receipt number and PIN number, which grants instant access to the card’s funds.
How to protect yourself
  • Never give credit card, debit card, Social Security, ATM, checking or savings account numbers to anyone who comes to your home, calls, texts and/or sends an email requesting this information in respect to your utility bill, without also verifying that person is with KCP&L by either asking to see company identification or by calling KCP&L’s Customer Contact Center.
  • Be suspicious if you receive an email regarding your utility bill if you have not requested online communications from KCP&L.
  • For customers using KCP&L’s online bill pay system, always make online payments directly through kcpl.com.
  • Never provide personal information via email or click any suspicious links.
For more information, visit kcpl.com or follow KCP&L on Twitter, Facebook and LinkedIn to learn more.


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About KCP&L
Headquartered in Kansas City, MO., Great Plains Energy Incorporated (NYSE: GXP) is the holding company of Kansas City Power & Light Company and KCP&L Greater Missouri Operations Company, two of the leading regulated providers of electricity in the Midwest. Kansas City Power & Light and KCP&L Greater Missouri Operations use KCP&L as a brand name. More information about the companies is available on the internet at greatplainsenergy.com or kcpl.com.