TIO Network Data Compromise Potentially Affects KCP&L Customers

TIO Network Data Compromise Potentially Affects KCP&L Customers
Exposure limited to customers paying at third-party walk-in pay sites

Kansas City, Mo. (December 15, 2017) — Kansas City Power & Light (KCP&L) was recently notified by PayPal, the parent company of TIO Network (TIO), of possible unauthorized access to TIO’s network.

KCP&L, like many utilities across the country, previously used TIO’s services to accept cash or check payment at authorized walk-in pay sites (i.e. gas stations or grocery stores) and ensure the payment posted to KCP&L systems. Based on information provided by TIO, which was acquired by PayPal in July 2017, only KCP&L customers who paid their bill via check at walk-in pay locations may have had financial information exposed. TIO’s services for KCP&L were limited solely to these walk-in pay sites, and no KCP&L internal data or systems have been impacted.

“The safety and security of our customer’s personal information is one of KCP&L’s top priorities and we have extensive security and data protections in place to safeguard it,” said Charles King, KCP&L’s Vice President and Chief Information Officer. “While this issue is related to a third-party provider and no KCP&L data or systems have been accessed, we recognize this is an issue for our customers who use authorized walk-in pay locations. We are currently working to notify impacted customers, for whom TIO will provide identity protection assistance.”

To date, TIO has identified approximately 18,500 KCP&L former and current customers whose account data was stored on servers for which evidence suggests unauthorized access occurred. Customer information that was potentially accessed is limited to name, address, KCP&L account number, bank account number and check routing information.

While TIO has indicated there is no proof that customer data was accessed, acquired or misused, it was important to KCP&L that customers be notified of the steps they can take to assist them with identity protection.

KCP&L, along with TIO, is notifying impacted customers via mail. TIO, through Experian, is also providing one free year of credit monitoring, identity theft insurance, and assistance with combating identity theft and fraud should any be detected. To learn more, please visit www.tio.com or call (855) 272-6796 (toll-free) for domestic callers or (479) 788-5000 (toll) for international callers.

As a result of this issue, KCP&L has discontinued use of TIO’s services for authorized walk-in pay sites. At this time, customers can pay their bill by:

  • Mailing a check to the address indicated on their monthly statement;
  • Signing up for online bill pay; or
  • Paying in person at select Balls Foods, Sun Fresh, Price Chopper, Apple Market and El Rio Bravo locations, as well as at Walmart stores within the KCP&L service territory. A full list of walk-in payment locations can be found at www.kcpl.com/payinperson

Customers can learn more about KCP&L payment options at: www.kcpl.com/my-bill/for-home/billing-and-payment-options.



 About Great Plains Energy:

Headquartered in Kansas City, Mo., Great Plains Energy Incorporated (NYSE: GXP) is the holding company of Kansas City Power & Light Company and KCP&L Greater Missouri Operations Company, two of the leading regulated providers of electricity in the Midwest. Kansas City Power & Light Company and KCP&L Greater Missouri Operations Company use KCP&L as a brand name. More information about the companies is available on the Internet at: www.greatplainsenergy.com or www.kcpl.com