KCP&L Temporarily Expands Payment Options for Customers

Media Contact
KCP&L 24-hour Media Hotline
(816) 392-9455 
 

KCP&L urges customers to call to set up payment arrangements following the holiday weekend 

KANSAS CITY, Mo., Aug. 31, 2018 — As a result of high customer bills due to one of the hottest summers on record, KCP&L is temporarily expanding its customer payment options and delaying residential disconnections.

Effective immediately and through the month of September, KCP&L will not disconnect residential customers. Further, customers will be offered a four-month period to pay their balances. Customers should be aware that disconnect notices, including letters and phone calls, will continue to be sent out so that customers remain aware of their balances and can work toward paying them off to avoid disconnection once this grace period concludes Sept. 30.

“We understand that our customers are feeling the stress of higher bills due to one of the hottest summers on record,” said Chuck Caisley, Chief Customer Officer. “We are providing extra time and additional payment options to help customers manage this expense.”

To participate in the extended pay period being offered, customers should call the KCP&L customer care center after the Labor Day holiday at (816) 471-5275 or (888) 471-5275. KCP&L customer service representatives will be available beginning Sept. 4 to assist customers with questions about these options. Given the number of expected calls, wait times may be longer than normal.

“To ensure service isn’t interrupted in October, it’s important that customers call us in September to make payment arrangements,” Caisley said.

When temperatures are on the rise, chances are that your energy use is too – which means higher bills. In addition to the expanded payment options, there are also ways you can take control of your energy use if you notice it spiking. Check your usage by logging into your account online (or signing up here) to monitor personal usage, compare it to daily weather and utilize tools like Energy Analyzer that offer personalized ways to save in your home.

Additionally, check out our hot weather tips for more ways to cool down efficiently or head over to the understanding your bill section to learn about each item on your monthly bill and how it contributes to your energy use and overall bill amount.