Phone Number & Customer Services

KCP&L customer service is here to help you. Contact us by phone or online.

Call KCP&L Customer Service


Report a Power Outage or a Downed Power Line

Report Outage Online
Or call 1-888-LIGHT-KC (1-888-544-4852

Report a Streetlight Outage


Special Payment and Billing Issues

Line Location Services (Before Digging)

Builder and Electrician Inquiries

Other Issues
For the following issues, please fill out an online form. The form helps us get all the information we need.  

If you are a Westar Energy customer, please visit their website.


TDD/TTY Customers

We’re happy to assist customers with speech or hearing impairments via a relay operator. Dial 711 to be routed to your state's TDD/TTY relay operator. If 711 does not work in your area, please call:

Provide the relay operator with KCP&L's Customer Service number: 1-888-471-5275


Customer Advisory Panel

The customer advisory panel lets you share your opinion through our online surveys. We use your feedback for a number of reasons, including new program input, interest in products and better ways to serve you. 

Any residential customer can enroll here and be entered in a drawing for one of four $200 Amazon gift cards each quarter that you complete a survey. You'll receive periodic emails inviting you to participate in 5-10 minute surveys, and if you decide at any point you're no longer interested in survey emails, you can simply click the "Unsubscribe" button at the bottom of the survey invitation email. 


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