Financial Assistance

Hardships cause financial stress. If you can't pay your bill, here are your options.

Contact KCP&L customer service

If you're worried that you won't be able to pay your bill, please contact KCP&L customer service. There are payment options available or programs like the Economic Relief Pilot Program (ERPP).

The LIHEAP Summer Energy Crisis Intervention Program (ECIP) is available from June 1 through September 30 in Missouri. Fill out the application today if you need assistance paying your energy bills. To learn if you're eligible, find out more or watch the video below.

Ask for payment help

There are organizations and programs that can help you pay your electric bill. Find out more below...

United Way: Call 2-1-1 to reach the United Way (24 hours a day, seven days a week).  If you're unable to dial 2-1-1, call:

Economic Relief Pilot Program (ERPP): Qualifying Missouri customers may be eligible to participate in KCP&L’s ERPP. Through a partnership with The Salvation Army, Missouri residents could receive a bill credit of up to $65 on their monthly bill for up to 12 consecutive months:

Missouri Low Income Home Energy Assistance Program (LIHEAP) Energy Crisis Intervention Program (ECIP) is available from June 1 through September 30 based on funding; maximum amount you can receive is $300:

  • If you live in Jackson, Clay or Platte counties, LIHEAP has a new address. See locations here.
  • Call 816-768-7900

Kansas Low Income Energy Assistance Program (LIEAP) is available January 22 to March 29

Earned Income Tax Credit (EITC) from the IRS

Adjust your due date  

If you receive Social Security or Supplemental Security Income (SSI), you can plan the due date of your KCP&L bill so that it matches up with the timing of your benefits. This is a free program that helps you avoid late payments and possible service disconnection.

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