Cold Weather Rule

KCP&L wants to work with our customers during difficult times.

In Missouri and Kansas the Cold Weather Rule is in effect November 1 through March 31 each year. It prohibits all utilities from disconnecting service based on lack of payment during forecasted cold temperatures (below 32° F in Missouri and 35° F in Kansas). 

The rule also provides certain types of payment arrangements for up to 12 months. To take advantage of these arrangements, customers must call the KCP&L Customer Service Center at 888-471-5275 while the Cold Weather Rule is still in effectBy contacting KCP&L, customers who are behind on their electric bill can also establish a payment plan before the Commissions’ Cold Weather Rule is lifted.

In addition to the payment arrangements offered under the Cold Weather Rule, KCP&L has various programs and services to help customers. Customers who are interested in payment options should visit This site highlights customer assistance available at KCP&L as well as other agencies; customers can access information about various financial assistance programs they may qualify for in each state.

Energy Gift 

If you want to help someone who has fallen behind in their bills, consider an Energy Gift. An Energy Gift provides an opportunity to help a friend or family member. This gift lets you help someone by making a payment toward their KCP&L bill. You do not have to be a KCP&L customer yourself to purchase this gift, anyone can purchase an Energy Gift for one of KCP&L’s customers.

Another option for helping those in need is by making a one-time or monthly contribution to KCP&L’s Dollar-Aide Program: KCP&L matches 50 cents for every dollar contributed. For more than 30 years, Dollar-Aide has helped thousands of families pay their heating, cooling and water bills during financially pressing times.

For additional information or to help out please visit: