Online Enhancements

As we work to improve your online experience, many of our customer applications are unavailable May 2 - 6.

As we roll out our new customer information system, online account access and other applications are unavailable from Wednesday, May 2, through Sunday, May 6. Those applications include:

  • Secure portals, such as My Account, AccountLink Advantage, ApartmentLink and AgencyLink
  • Text messaging
  • Start, stop or transfer electrical service

During this period, you are unable to make online or over-the-phone payments. If your bill is normally due during this period, please make arrangements to pay on Monday, May 7.

What these upgrades mean

We are investing in our technology, systems and online portals to:

  • Ensure improved, consistent and more efficient communications from us – online and over the phone.
  • Help you better manage your energy use.
  • Provide increased flexibility for your account management.
Please Note: This schedule is subject to change based on severe weather or other unforeseen conditions.