Latest Outage Updates

Heavy snow caused power outages across Kansas and Missouri. With more winter weather on the way, check back here for consistent updates. 

Crews worked diligently, day and night, over the last few days to restore power.

More severe winter weather is on the way, and we'll continue to keep you updated as we know more. Here are tips on how you can prepare for a winter storm and severe weather safety. Consider taking this time to review our outage map guide for helpful map features and overall understanding of the outage map. 

  • If you're a medical customer relying on electricity for life-support equipment, view information on how you can make special arrangements here

Outage Updates

With more severe winter weather approaching, we want to provide you with the outage updates we have, as we receive them. Please check back here for continued updates. 

In the meantime, here are some ways to stay safe and prepared. 

If you experience an outage, report your power outage online.

Commonly asked questions during a power outage...

You may have a lot of questions about your outage specifically — especially if you're still waiting for power to come back on. We want to address those questions here:

    Why don't I have an estimated restoration time?

    When there's a major outage situation, we don't know an estimated time for restoration because:

    • The weather and road conditions can affect how long it takes for a crew to reach a site
    • Crews have to determine what repair is needed and this assessment time can vary depending on how significant damage is
    • Repairs can take hours in some cases — if tree limbs take down lines, crews must remove the tree and sometimes rebuild the entire power pole, all of the equipment on it and string new power lines

    One outage can affect a single customer or thousands of customers, so the time needed to restore each outage varies greatly. When all of these factors above are taken into account and multiplied by numerous outages, we're unable to give accurate or even predicted restoration times. 

    Why isn't my power back on?

    We have a power restoration process in place to address public safety first (hospitals, police and fire stations, etc.) then to move to substations (which are primary lines serving thousands of customers at once). You can dig deeper into that process here to learn more about why power comes back on in the order it does. 

    Why did my neighbor's power come on and mine didn't?

    Your neighbors, although very close to you, may be on a different supply line or transformer. The reason their power may have come back on before yours is available in our restoration process.

    You can find more answers to frequently asked questions here, or view our new map guide if you want more information on navigating the outage map.

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