Outage Map FAQs

If you have a question about the outage map, check below for answers.

  1. Why do my neighbors have power when I don’t? 
    Your neighbors, although close, may be connected to a different supply line or transformer. The problem could also be specific to your home (breaker or meter problem, for example).     
  2. Why did a service truck go through my neighborhood without stopping to restore my power? 
    Crews may be responding to a high priority concern (like a hospital or police station), or they may drive by your home to get to the location where the issue resides.     
  3. I don’t see an outage symbol over my home. Where’s my outage? 
    For your safety, we don’t place an outage symbol directly over your home or business. You may, however, see an outage symbol near you; outage symbols generally appear near our electrical equipment where the outage originates, instead of over individual locations. So, if multiple people in the same neighborhood report an outage, we will indicate an outage near that neighborhood.
    Sometimes the map won’t show an outage in your area even though you don’t have power. The map updates every 10 minutes, so it doesn't take long to update. However, if after 15 to 20 minutes, you still don't see your outage on the map, report the outage by calling 1-888-544-4852   
  4. How do I create a favorite (or bookmark my address)? 
    Search your address on the map, then click the flag that appears over it. The option to “Save Bookmark” will appear on your screen – click it to keep your address as a favorite. Your new favorite can be found under “Bookmarks” on the outage map search panel.    
  5. What is the restoration process? 
    Power sometimes returns in a different order than you’d expect. You can find out how we prioritize our outage restorations here.   
  6. Why am I not seeing an Estimated Restoration Time (ERT) with my outage?
    Accurate information is difficult to provide during and after a major storm or outage event, and this is why ERTs aren’t always available. As soon as we know we can restore your power within our normal time-frame, the map’s full features will restore, including ERTs. In the meantime, key information will still be provided on the map. 
  7. How do I report an outage? 
    Outages can be reported in a couple of ways: online by selecting Report an Outage or by calling 1-888-544-4852
  8. What should I do if the map can’t find my address? 
    First, try using a more generic address. For example, if you’re using 1 SW Main St., type 1 Main St. instead. If that doesn’t work, please contact us at 1-888-471-5275.