Outage FAQs

How can I find the total number of customers out?
Click "Restoration Information" in the top left corner of the map. It will display a chart in the top right corner of the map. This chart includes the total number of customers out, as well as some general restoration totals.
I looked at the Outage Map earlier and when I come back to it, it nothing has changed. It doesn't look like the outage numbers are going down. 
Be sure to hit "Refresh Map," located in the top left corner of the map. You should refresh the map each time you come back to view it so it will display the latest information. 
What do the different colors on the shaded areas of the map mean?
Each color in the shaded areas on the map represents a different range of the number of customers without power in that area. The legend is located at the bottom of the map. It indicates which range corresponds with each color.
Where can I see a map of power outages?
Our interactive Outage Map provides high-level information about outages and restoration.
Why can’t the outage map tell me when my service will be restored? 
The time needed to restore your power depends on many factors. Clearing debris from power lines and replacing poles are labor-intensive processes that can vary based on location and environment. Our crews—even working 16-hour shifts and overnight after major storm events—endure challenging conditions like difficult terrain, unpaved roads, rain and snow. We also prioritize public safety first and then work to provide power to the greatest number of people in the smallest amount of time. That means power sometimes returns in a different order than you’d expect. In addition, for safety reasons, we do not provide specific address information publicly.
Why can’t I see information more specific than the neighborhood or zip code level?
For the safety of individual customers and their homes and businesses, the Outage Map does not provide outage information at a more specific level than neighborhood or zip code.