What You Can Do

Being prepared helps ensure your comfort and safety during a winter storm power outage.

Well in advance of severe weather

  • Get familiar with our online resources, including our storm safety tips. During a weather event, you can report a power outage and review our outage map, along with an outage map guide to help you understand and utilize helpful features. 
  • Develop shelter plans for ice storm and tornado conditions. You can find a list of warming shelters from United Way of Greater Kansas City.
  • Assemble a severe weather kit with first-aid supplies, important phone numbers and records, battery-powered lanterns or flashlights, extra batteries, a car charger for your mobile phone, water and non-perishable food. Watch our video to learn more about creating a kit. 
  • Consider surge protection devices to safeguard your appliances and electronics from a lightning strike or power surge. 
  • Keep a land-line phone as a back-up for your cordless or mobile phone and learn how to open your garage door manually. Consider keeping extra mobile phone batteries charged and on-hand.
  • If you rely on electrically powered medical equipment, ask your doctor about battery backup. If you are homebound and use life-support equipment not supported by backup power, review guidelines in advance to see if you qualify for the Medical Customer program.

As severe weather approaches...

  • Stock Up

    Grab groceries, water and necessary medicines or prescriptions.

  • Get Gas

    Play it safe and fill up your car with gas ahead of time.

  • Remember Your Pets

    Bring pets inside or move outdoor animals to sheltered areas with access to drinking water. 

  • Charge Your Cell Phone

    Make sure to keep your phones (and any other necessary electronics) charged in case of a power outage.

 During a Severe Weather Event

  • If you have access to the internet on a computer or smartphone, review and follow our severe weather safety tips.
  • Stay away from power lines, meters and other equipment. Always assume a downed power line is still energized and do not approach it.
  • Report a power outage or a fallen power line through our online form if you have access to the internet or a smartphone. Or call our automated response line at 1-888-LIGHT-KC. These methods are automated because that’s the fastest way to get your information to our crews who are working to restore power.
  • Use battery-powered lanterns or flashlights instead of candles and oil lamps to reduce the chance of fire. 
  • Follow the manufacturer’s guidelines if you use a generator and only operate it outdoors. If used indoors or in a garage, carbon monoxide fumes can build up and cause serious injury or death.

While you are preparing for weather-related outages, we are too. Don't forget to watch our video on building a storm kit.